Smart EP NRF (STNR)
Smart Cancun The Urban Oasis Is Located On Tulum Avenue, One Of The Main Streets...
AV. TULUM, ESQ BRISAS, COL CENTRO CANCUN
Smart European plan
Smart Cancun The Urban Oasis Is Located On Tulum Avenue, One Of The Main Streets...
AV. TULUM, ESQ BRISAS, COL CENTRO CANCUN
Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 03:00 PM
Check-out
Standard check-out time: 12:00 PM
From the date of: 19/12/2018 Environmental tax per room and night to be paid by the client directly at the hotel.
Note 1: **EN EL CASO DE GRUPOS, EL HOTEL COBRARA DIRECTAMENTE AL CLIENTE DURANTE EL CHECK IN UNA TASA POR PERSONA Y ESTANCIA EN EFECTIVO A TODOS LOS CLIENTES MENORES DE 25 AÑOS. TASA NO REEMBOLSABLE, DURANTE FEBRERO A ABRIL. SE COBRARA TAMBIEN LA TASA EN CASO DE RESERVAS INDIVIDUALES. TODAS LAS HABITACIONES REQUIEREN QUE SE HOSPEDE POR LO MENOS UNA PERSONA DE 18 AÑOS O MAYOR // IN CASE OF GROUPS ALL CLIENTS 25 YEARS OLD AND UNDER WILL BE CHARGED WITH A FEE PER PERSON AND STAY. CASH PAYMENT REQUIRED AT THE CHECK IN AND NOT REFUNDABLE. DURING FEBRUARY TO APRIL, THE HOTEL WILL BE CHARGED THIS FEE ALSO IN CASE OF INDIVIDUAL RESERVATIONS. ALL ROOMS HAVE TO BE OCCUPIED AT LEAST BY AN ADULT +18 YEARS. **
From: 20260101 | Until: 20261231
Note 2: **POR DISPOSICION GUBERNAMENTAL, EL IMPUESTO DE SANEAMIENTO AMBIENTAL Y EL IMPUESTO LOCAL, DEBERAN SER PAGADOS POR EL CLIENTE DIRECTAMENTE EN EL HOTEL, SERA APLICABLE POR HABITACION, POR NOCHE, EL CUAL SE COBRA POR LA TOTALIDAD DE LA ESTANCIA EN EL MOMENTO EN QUE EL HUESPED REALIZA EL CHECK-IN EN EL HOTEL, NO ESTA INCLUIDO EN LA TARIFA DE LA HABITACION. UNA VEZ CUBIERTO EL PAGO, LE ENTREGAMOS UN COMPROBANTE IMPRESO. LOS INGRESOS DE ESTOS IMPUESTOS, SON UTILIZADOS PARA CONTRIBUIR A INICIATIVAS DE SANEAMIENTO, PROTECCION AMBIENTAL Y LOCAL. // BY GOVERNMENTAL PROVISION, THE ENVIRONMENTAL SANITATION TAX AND THE LOCAL TAX, MUST BE PAID BY THE CUSTOMER DIRECTLY AT THE HOTEL. APPLICABLE PER ROOM, PER NIGHT, WHICH ARE CHARGED FOR THE ENTIRE STAY AT THE TIME THE GUEST CHECK-IN AT THE HOTEL, ARE NOT INCLUDED IN THE ROOM RATE. ONCE THE PAYMENT IS COVERED, WE WILL PROVIDE YOU WITH A PRINTED PROOF. THE INCOME FROM THESE TAXES ARE USED TO CONTRIBUTE TO SANITATION, ENVIRONMENTAL AND LOCAL PROTECTION INITIATIVES.**
From: 20260101 | Until: 20261231
Note 3: ** >SALIDA ANTICIPADA: PENALIDAD DE 1 NOCHE ADICIONAL AL CHECK OUT. EXCEPTO DEL 23/03/24 AL 31/03/24, DEL 24/12/24 AL 02/01/25 Y DEL 11/04/2025 AL 19/04/2025 SE COBRARA 100% ESTANCIA // >EARLY CHECK OUT: 1 ADDITIONAL NIGHT PENALTY AT CHECK OUT TIME EXCEPT FROM 03/23/24 TO 03/31/24, FROM 12/24/24 TO 01/02/25 AND 04/11/25 TO 04/19/25 APPLY 100% OF THE STAY AT THE CHECK OUT TIME.**
From: 20260101 | Until: 20261231
Note 4: ** SE CONSIDERAN NIÑOS DE 0-12 ANOS DE EDAD, A PARTIR DE LOS 13 ANOS DE EDAD DEBEN PAGAR EL SUPPLEMENTO COMO UN ADULTO. SI NO HAN HECHO EL PAGO DEL SUPLEMENTO DE ADULTO CON SU AGENCIA, ESTO DEBE SER CUBIERTO POR EL CLIENTE AL LLEGAR AL HOTEL. // CHILDREN ARE CONSIDERED FROM 0 TO 12 YEARS OF AGE, FROM 13 YEARS OF AGE YOU MUST PAY THE SUPPLEMENT AS AN ADULT. IF THEY HAVE NOT PAID THE ADULT SUPPLEMENT WITH THEIR AGENCY, THIS MUST BE COVERED BY THE CLIENT WHEN THEY ARRIVE AT THE HOTEL.
From: 20260101 | Until: 20261231
Note 5: **TODOS LOS ESTUDIANTES MENORES DE 18 AÑOS DE EDAD REQUIEREN UN CONSENTIMIENTO LEGAL DE LOS PADRES / TUTORES QUE PROPORCIONAN LA AUTORIZACION Y LA RESPONSABILIDAD DEL HUESPED. NINGUN PASAJERO MENOR DE 18 AÑOS DE EDAD PUEDE OCUPAR NINGUN CUARTO SIN QUE UN PADRE O TUTOR LEGAL LOS ACOMPAÑE. TODAS LAS HABITACIONES REQUIEREN QUE SE HOSPEDE POR LO MENOS UNA PERSONA DE +18 AÑOS. *TENGA EN CUENTA QUE LA EDAD LEGAL PARA BEBER EN MEXICO ES DE +18 AÑOS. *EN MEXICO NO SE ACEPTAN TARJETAS DE CREDITO EMITIDAS A PERSONAS QUE NO ESTEN PRESENTES (ES DECIR, PADRE, CONYUGE, ETC.) // ALL STUDENTS UNDER 18 YEARS OLD REQUIRE LEGAL CONSENT FROM PARENTS/TUTOR, PROVIDING GUEST AUTHORIZATION AND RESPONSIBILITY. NO PASSENGER UNDER THE AGE OF 18, MAY OCCUPY ANY ROOM WITHOUT ACCOMPANYING A PARENT OR LEGAL TUTOR. ALL ROOMS REQUIRE AT LEAST ONE PERSON +18 YEARS OF AGE TO STAY. *PLEASE NOTE THAT THE LEGAL DRINKING AGE IN MEXICO IS +18 YEARS OLD. *IN MEXICO ARE NOT ACCEPTED CREDIT CARDS ISSUED TO OTHER PERSON WHO ARE NOT PRESENT (LIKE PARENT, WIFE, HUSBAND, ETC.) **
From: 20260101 | Until: 20261231
Note 6: **EL HOTEL NO ACEPTA MODIFICACIONES DE NINGUNA RESERVA, POR LO QUE CUALQUIER SOLICITUD PARA MODIFICAR UNA RESERVA YA CONFIRMADA, TIENE QUE SER SOLICITADA POR EMAIL CON EL HOTEL, NUNCA POR TELEFONO. // THE HOTEL DOES NOT ACCEPT CHANGES TO ANY RESERVATION, THEREFORE ANY REQUEST TO MODIFY AN ALREADY CONFIRMED RESERVATION, MUST BE REQUESTED BY EMAIL WITH THE HOTEL, NEVER BY PHONE**
From: 20260101 | Until: 20261231
Note 7: PROPERTY SERVICE PER ROOM PER NIGHT CHARGE IS NOT INCLUDED IN FINAL PRICE AND MUST BE PAID DIRECTLY AT THE HOTEL// CARGO POR SERVICIO POR HABITACIÓN POR NOCHE NO ESTA INCLUIDO EN LA TARIFA FINAL Y DEBE SER PAGADO DIRECTO EN EL HOTEL***
From: 20260101 | Until: 20261231
Note 8: **LOS CLIENTES HOSPEDADOS ENTRE 18 Y 25 AÑOS DEBERAN PAGAR AL CHECK IN, UNA POLIZA NO REEMBOLSABLE DE $30 USD POR PERSONA. ESTUDIANTES / JOVENES VIAJEROS SE DEFINEN COMO CUALQUIER HUESPED DE 25 AÑOS DE EDAD Y MENOR VIAJANDO SIN PADRE / TUTOR LEGAL Y ES APLICABLE EN TODAS LAS PROPIEDADES OASIS, DURANTE LOS MESES FEBRERO A ABRIL (INCLUIDOS). // THE GUESTS STAYING BETWEEN 18 AND 25 YEARS OLD MUST PAY AT CHECK IN, A NON-REFUNDABLE POLICY OF $30 USD PER PERSON. STUDENTS / YOUNG TRAVELERS ARE DEFINED AS ANY GUEST FROM 25 YEARS OF AGE AND UNDER TRAVELING WITHOUT A PARENT / LEGAL TUTOR AND IS APPLICABLE AT ALL OASIS PROPERTIES, DURING THE MONTHS OF FEBRUARY TO APRIL (INCLUDING). *
From: 20260101 | Until: 20261231
Note 9: **EL HOTEL NO ACEPTARA RESERVAS DE MAS DE 4 HABITACIONES EN FECHAS SIMILARES, AUNQUE EL SISTEMA LO CONFIRME, ESTAS RESERVAS TENDRAN CONSIDERACION DE GRUPO Y APLICAN POLITICAS Y CONDICIONES DIFERENTES. PARA CONSULTAR LAS CONDICIONES DE GRUPO DEBEN CONTACTAR DIRECTAMENTE AL DEPARTAMENTO DE ACCOUNT MANAGEMENT. EN CASO DE HACER CASO OMISO A ESTA INFORMACION, PODRA CANCELAR EN CUALQUIER MOMENTO ESTAS RESERVAS. // THE HOTEL WILL NOT ACCEPT RESERVATIONS FOR MORE THAN 4 ROOMS ON SIMILAR DATES, EVEN IF THE SYSTEM CONFIRMS IT, THESE RESERVATIONS WILL BE CONSIDERED AS A GROUP AND DIFFERENT POLICIES AND CONDITIONS WILL APPLY. TO CHECK THE GROUP CONDITIONS, YOU SHOULD CONTACT THE ACCOUNT MANAGEMENT DEPARTMENT DIRECTLY. IN CASE OF IGNORE THIS INFORMATION, MIGHT BE CANCEL THESE RESERVATIONS AT ANY TIME. **
From: 20260101 | Until: 20261231
Note 10: Important notices: In case of any amendment please contact us to check the rates and conditions as these could change - Hotel will invoice the total amount of this booking in case of no show / En caso de modificacion, por favor contacten con nosotros para verificar las tarifas y condiciones de la reserva ya que podrian ser diferentes - En caso de no show el hotel se reserva el derecho de aplicar gastos del 100%
From: 20260801 | Until: 20260802
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
Important information:
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
Important payment information
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.