2 Queen beds (2pax)
5-Star Hotel, All Inclusive, For Families And Couples, With A Water Park, Mini G...
BLVD. KUKULKAN KM 18.5
king size bed
5-Star Hotel, All Inclusive, For Families And Couples, With A Water Park, Mini G...
BLVD. KUKULKAN KM 18.5
Double Club
5-Star Hotel, All Inclusive, For Families And Couples, With A Water Park, Mini G...
BLVD. KUKULKAN KM 18.5
Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 03:00 PM
Check-out
Standard check-out time: 12:00 PM
From the date of: 19/12/2018 Environmental tax per room and night to be paid by the client directly at the hotel.
Note 1: POR DISPOSICIÓN DEL MUNICIPIO LOCAL, EL HOTEL COBRARÁ UN IMPUESTO OBLIGATORIO DE SANEAMIENTO AMBIENTAL POR HABITACIÓN, POR NOCHE, A PAGAR DIRECTAMENTE EN EL ESTABLECIMIENTO.
From: 20260101 | Until: 20261231
Note 2: EL HOTEL NO ACEPTARA RESERVAS DE MAS DE 4 HABITACIONES EN FECHAS SIMILARES, AUNQUE EL SISTEMA LO CONFIRME // ESTAS RESERVAS TENDRÁN CONSIDERACION DE GRUPO Y APLICAN POLITICAS Y CONDICIONES DIFERENTES // PARA CONSULTAR LAS CONDICIONES DE GRUPO DEBEN CONTACTAR DIRECTAMENTE AL DEPARTAMENTO DE ACCOUNT MANAGEMENT DE KEYTEL/B4T // EN CASO DE HACER CASO OMISO A ESTA INFORMACION, GRUPO HOTUSA/RESTEL PODRA CANCELAR EN CUALQUIER MOMENTO ESTAS RESERVAS
From: 20260101 | Until: 20261231
Note 3: LA TIPOLOGÍA DE HABITACIÓN CROWN CLUB ES SOLO ACCESIBLE PARA ADULTOS.
From: 20260101 | Until: 20261231
Note 4: TIPO DE HABITACIÓN: STANDARD KING OCEAN VIEW/ UK Dobleuso King (1pax) - 1 ADULTO/ DK Doble (1 cama king Size) - 2 ADULTOS// STANDARD QUEEN OCEAN VIEW V7 2 camas Queen (2pax)/ 63 2 camas Queen (3pax) // 59 Doble / twin + 1niño v/mar 2 ADUL + 1 NIÑO / 4Q Doble + 2 niños v/mar 2 ADULTOS + 2 NIÑOS // VA Cuadruple (3 ad + 1niño) vista mar 3 ADULTOS + 1 NIÑO // CROWN CLUB / UC Individual Club 1 AULT / DC Doble Club 2 ADULTOS / 5C Familiar (2 ad + 3 niños) 2 ADULTOS + 3 NIÑOS //
From: 20260101 | Until: 20261231
Note 5: Reservaciones a partir de 10 habitaciones son consideradas grupo y les aplican políticas y condiciones especiales de grupo
From: 20260101 | Until: 20261231
Note 6: club infantil "Kids Paradise" estarán cerrados por mantenimiento del 17 al 30 de septiembre 2025.
From: 20260101 | Until: 20261231
Note 7: POLITICA DE NIÑOS: SE CONSIDERAN NIÑOS DE 0-12 ANOS DE EDAD, A PARTIR DE LOS 13 ANOS DE EDAD DEBEN PAGAR EL SUPPLEMENTO COMO UN ADULTO. SI NO HAN HECHO EL PAGO DEL SUPLEMENTO DE ADULTO CON SU AGENCIA, ESTO DEBE SER CUBIERTO POR EL CLIENTE AL LLEGAR AL HOTEL.
From: 20260101 | Until: 20261231
Note 8: Parque acuático familiar (Toboganes) estarán cerrados por mantenimiento del 2 al 31 de mayo 2025
From: 20260101 | Until: 20261231
Note 9: LOS SIGUIENTES SERVICIOS SE ENCONTRARÁN CERRADOS POR MANTENIMIENTO PARQUE ACUÁTICO FAMILIAR (TOBOGANES): 2 AL 30 DE MAYO 2026 PARQUE ACUÁTICO INFANTIL ¿KIDS PARADISE¿: 14 AL 26 DE SEPTIEMBRE 2026
From: 20260101 | Until: 20261220
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
Important information:
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
Important payment information
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.