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Deluxe Twin Room
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Family Room RO
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One Bedroom Executive Suite BB Long Stay
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Family Room BB
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One Bedroom Executive Suite BB
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Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 04:00 PM
Check-out
Standard check-out time: 11:00 AM
Note 1: Important notices: In case of any amendment please contact us to check the rates and conditions as these could change - Hotel will invoice the total amount of this booking in case of no show / En caso de modificacion, por favor contacten con nosotros para verificar las tarifas y condiciones de la reserva ya que podrian ser diferentes - En caso de no show el hotel se reserva el derecho de aplicar gastos del 100%
From: 20261101 | Until: 20261102
Note 2: With effect from Monday 3rd June, the following changes will be implemented to our spa operation: 1. Spa opening time 07:30am till 8pm ( Monday to Friday), 8am to 8pm (Sat-Sun). 2. Maximum 14 people + people in the treatment room + Aurora or Pestana staff will be allowed at any given time to ensure health & safety and proper monitoring of the space. 3. No children under the age of 3 allowed in the pool/sauna/steam room. 4. Children under 16 should always be under the supervision of adults at all time. 5. Children under 16 not allowed in the steam room and sauna.
From: 20261101 | Until: 20261102
Note 3: Rates and conditions valid only for individual bookings. 3 or more rooms will be considered group and rates/conditions may change.
From: 20261101 | Until: 20261102
Note 4: El hotel podra cobrar impuestos de la ciudad o impuesto hotelero, pago directamente en el hotel.
From: 20261101 | Until: 20261102
Note 5: Cuna sujeta a disponibilidad y podra tener un costo adicional.
From: 20261101 | Until: 20261102
Note 6: Tenga en cuenta que algunos hoteles podran requerir dinero en efectivo o deposito con tarjeta de credito como garantia. Este sera devuelto a la salida menos cualquier deduccion incurrida durante la estancia.
From: 20261101 | Until: 20261102
Note 7: Camas Twin/Matrimonio estan sujetas a disponibilidad.
From: 20261101 | Until: 20261102
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.