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Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 15:00-23
Check-out
Standard check-out time: 12:00
From the date of: 19/12/2018 Environmental tax per room and night to be paid by the client directly at the hotel.
Note 1: Important notices: In case of any amendment please contact us to check the rates and conditions as these could change - Hotel will invoice the total amount of this booking in case of no show / En caso de modificacion, por favor contacten con nosotros para verificar las tarifas y condiciones de la reserva ya que podrian ser diferentes - En caso de no show el hotel se reserva el derecho de aplicar gastos del 100%
From: 20260801 | Until: 20260802
Note 2: CheckIn instructions: <ul> <li>Extra-person charges may apply and vary depending on property policy</li><li>Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges</li><li>Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed</li><li>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation</li><li>This property accepts credit cards; cash is not accepted</li><li>Safety features at this property include a fire extinguisher</li><li>This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)</li> </ul>,CheckIn special instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.,Mandatory fees: <p>You'll be asked to pay the following charges at the property. Fees may include applicable taxes:</p> <ul><li>Service fee: MXN 28 per accommodation, per night</li></ul> <p>We have included all charges provided to us by the property. </p>,Optional fees: <ul> <li>Extended parking fee: MXN 85 per day</li><li>Pet deposit: MXN 500 per night</li><li>Pet fee: MXN 380 per pet, per night</li><li>Service animals are exempt from fees</li><li>Early check-in is available for a fee (subject to availability)</li><li>Late check-out is available for a fee (subject to availability)</li></ul> <p>The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. </p>,Know before you go: <ul> <li>This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. </li><li>Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>A car is recommended for transportation to and from this property. </li> </ul>,Tax Recovery Charges and Service Fees for 2 people: 18.65 USD (This amount is included within the total price).
From: 20260801 | Until: 20260802
Note 3: Fee: Taxes and Fees, included in price (Yes), price: 1.60 USD.
From: 20260801 | Until: 20260802
Note 4: Total Taxes included in the price: 23.52 USD.
From: 20260801 | Until: 20260802
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
Important information:
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
Important payment information
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.