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Policies & guest information
Tip: Select a rate on the right side of the room card (Refundable / Non-Refundable). This section will instantly update to show the exact cancellation policy for the selected rate.
Check-in
Standard check-in time: 03:00 PM
Check-out
Standard check-out time: 11:00 AM
From the date of: 14/12/2017 There is a daily sanitation tax payable by the guests directly to the hotel.
Note 1: DESTINATION FEE A PAGAR POR EL HUESPED EN EL HOTEL
From: 20260101 | Until: 20261231
Note 2: SALIDA ANTICIPADA Y NO SHOW SE COBRA EL 100% DE LA ESTANCIA
From: 20260101 | Until: 20261231
Note 3: EL DERECHO DE SANEAMIENTO AMBIENTAL NO ESTA INCLUIDO EN LA TARIFA POR LO QUE EL HUESPED DEBERA PAGARLO A SU LLEGADA A LA PROPIEDAD.
From: 20260101 | Until: 20261231
Note 4: EQUIVALENCIA DE HABITACIONES HOTEL-KEYTEL- ONE BEDROOM PARTIAL OCEAN VIEW: 11=APTO 1 HAB (1 PERSONA)//12=APTO 1HAB (2 PERS). ONE BEDROOM OCEANFRONT: 1V=APTO (1HAB, 2PAX) CON VISTAS. 2 BEDROOM GARDEN VIEW: +A=APTO VISTA JARDIN (2PAX)//QP=APTO (2 ADULTOS+1NIÑO)//28=APTO 2HAB (2 AD + 2 NIÑOS)//R0=APT VISTA JARDIN (3PAX)//24=APTO 2HAB (4PAX). 2 BEDROOM SUPERIOR PARTIAL OCEAN VIEW: 3K=APTO SUPERIOR 2 PERSONAS. 2 BEDROOM SUPERIOR OCEAN VIEW: ZD=APTO SUPERIOR SEA VIEW (2PAX).
From: 20260101 | Until: 20261231
Note 5: EL HOTEL NO ACEPTARA RESERVAS DE MAS DE 4 HABITACIONES EN FECHAS SIMILARES, AUNQUE EL SISTEMA LO CONFIRME // ESTAS RESERVAS TENDRÁN CONSIDERACION DE GRUPO Y APLICAN POLITICAS Y CONDICIONES DIFERENTES // PARA CONSULTAR LAS CONDICIONES DE GRUPO DEBEN CONTACTAR DIRECTAMENTE AL DEPARTAMENTO DE ACCOUNT MANAGEMENT DE KEYTEL/B4T // EN CASO DE HACER CASO OMISO A ESTA INFORMACION, GRUPO HOTUSA/RESTEL PODRA CANCELAR EN CUALQUIER MOMENTO ESTAS RESERVAS
From: 20260101 | Until: 20261231
Note 6: Important notices: In case of any amendment please contact us to check the rates and conditions as these could change - Hotel will invoice the total amount of this booking in case of no show / En caso de modificacion, por favor contacten con nosotros para verificar las tarifas y condiciones de la reserva ya que podrian ser diferentes - En caso de no show el hotel se reserva el derecho de aplicar gastos del 100%
From: 20260801 | Until: 20260802
Need help?
For questions about your booking or policies, contact us at +1 305 428-2518.
Cancellation policy (selected rate)
Important information:
- Additional-person charges may apply and vary according to the property’s policy.
- Government-issued photo ID and a credit/debit card or cash deposit may be required at check-in.
- Special requests are subject to availability at check-in and may incur additional charges; they cannot be guaranteed.
- This property accepts credit cards, debit cards, and cash. A pre-authorization may be requested prior to arrival. Parties and events are allowed (including weddings, birthdays, and family gatherings). Long stays are permitted. Safety measures include smoke detectors and exterior lighting. Some outdoor areas (balconies, terraces, patios) may not be suitable for children. Please contact the property in advance to confirm room suitability.
Important payment information
- Some fees related to payment processing (such as transaction or card-processing costs) are non-refundable, even if your booking is later modified or canceled.
- Any bank or card-issuer fees for international transactions or currency conversion are charged directly by your bank and are not covered by ThatVacation.com.
- In the event of cancellation, any non-refundable fees already incurred will be excluded from any refund.
- If you make changes to your booking, the new price will be based on the rates available at the time of the change and may differ from your original booking.
- Some bookings may have specific cancellation or change restrictions; please review the property’s policy before making a reservation.